Welcome to Tudor Gate Surgery - Croeso I'r Practis
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We are currently looking for a pharmacy dispenser to join our team. If you have the relevant experience please email Sarah.Lapping@wales.nhs.uk for an information pack.
NEW PHARMACY SERVICE
Some community pharmacies are offering the new Common Ailments Service. Patients can access this new free NHS service where they can get advice and treatment without having to have a GP appointment. We have a poster up in the surgery waiting room which lists the conditions that can be treated by the pharmacist, these include indigestion, constipation / diarrhoea, hay fever, head lice, chicken pox, sore throat, conjunctivitis, acne, dermatitis, oral / vaginal thrush.
If you need referral to another agency the pharmacist will organise this for you. After review at the pharmacy a report will be sent to your Doctor and this will be put into your medical record.
Why does the receptionist need to ask what's wrong with me?
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive; the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.
Receptionists are asked to collect brief information from patients; to help doctors prioritise house visits and phone calls, to ensure that all patients receive the appropriate level of care, to direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff like all members of the team are bound by confidentiality rules; any information given by you is treated strictly Confidentially, the practice would take any breach of confidentiality very seriously and deal with accordingly, you can ask to speak to a receptionist in private away from reception, however if you feel an issue is very private and do not wish to say what this is then this will be respected.
Bridges Community Care Scheme
Do you have difficulty in accessing public transport or face barriers to using taxi services and existing community transport? The Car Scheme is currently being run as a pilot in the Monmouth area. To become a Car Scheme passenger you need to make a referral and you will then be seen in your own home by a Car Scheme Co-ordinator. The passenger will complete an application form which will provide details of their requirements.
There is a cost
1) the total return mileage between the drivers home and the passengers home
2) the total return mileage between the passengers home and the destination
3) a booking fee of 50p.
The mileage rate applied will be 45p per mile
Car Scheme Telephone Number 07741572897