Welcome to Tudor Gate Surgery - Croeso I'r Practis
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
CORONAVIRUS (MARCH 2020)
DO NOT ENTER THE SURGERY BUILDING
We are currently asking all patients to telephone the surgery with any health issues rather than come to the surgery.
Due to the high risks associated with this virus we are endeavouring to protect all patients and staff from Covid-19.
The clinical team will be telephone triaging all patients and only inviting patients in that NEED a face to face appointment. We ask that only patients requiring to collect a prescription or have been given an appointment over the telephone to come to the surgery building.
Prescription and Dispensary Service
Tudor Gate Surgery would also like to encourage patients to order scripts via the chemist or where possible to sign up to My Health Online where you can order your repeat medication online. For patients who use our Dispensary service, if you require someone to collect your medication please can you contact the dispensing team at the surgery on 01873 736294 informing them that someone else will be collecting your medication for you. The dispensing team will then document who will be collecting your medication for you.
To help with the reduction in people around the building it has been agreed that we will temporarily allow the ordering of prescriptions over the telephone. Please contact either the Dispensing team or the Prescribing Clerk if you are needing to order your repeat medication, ensuring you have the printed repeat request at hand which clearly shows the details of your medication.
Visit phw.nhs.wales/coronavirus for more information.
Community Centre Baby Clinics
All community centre baby clinics have been cancelled until further notice, for more information please contact your Health Visitor directly.
MY HEALTH ONLINE APPOINTMENTS & CORONAVIRUS
As per advice received, we have temporarily stopped access to patients booking appointments online. It is essential that all patients who are invited to book an appointment are screened by reception to ensure we are able to identify people who may prove a risk; having travelled recently to the affected parts of the world. If you require an appointment please contact the surgery.
If you feel that you may be affected DO NOT ATTEND THE SURGERY, contact us via the telephone and remain in your home.
Requesting Non-Urgent appointments via email
Patients can now contact the surgery via email to request NON-Urgent appointments at the surgery. Please select the Appointments tab at the top of the page for more details and access to the consent form.
As a surgery we are interested in identifying and helping Carers, especially those people who may be caring without help or support. Caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating. To enable us to fulfil this role we have our Receptionist Gail Johnson as our Carers Lead, Gail liaises with Monmouthshire Carers who can carry out an assessment of your needs. If you would like to be identified as a Carer or want further information please contact our Reception Team who will forward your details to Gail.
Please see the latest information regarding Carers week : Carers Week 2020
Why does the receptionist need to ask what's wrong with me?
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive; the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.
Receptionists are asked to collect brief information from patients; to help doctors prioritise house visits and phone calls, to ensure that all patients receive the appropriate level of care, to direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff like all members of the team are bound by confidentiality rules; any information given by you is treated strictly Confidentially, the practice would take any breach of confidentiality very seriously and deal with accordingly, you can ask to speak to a receptionist in private away from reception, however if you feel an issue is very private and do not wish to say what this is then this will be respected.
Bridges Community Care Scheme
Do you have difficulty in accessing public transport or face barriers to using taxi services and existing community transport? The Car Scheme is currently being run as a pilot in the Monmouth area. To become a Car Scheme passenger you need to make a referral and you will then be seen in your own home by a Car Scheme Co-ordinator. The passenger will complete an application form which will provide details of their requirements.
There is a cost
1) the total return mileage between the drivers home and the passengers home
2) the total return mileage between the passengers home and the destination
3) a booking fee of 50p.
The mileage rate applied will be 45p per mile
Car Scheme Telephone Number 07741572897
Dads Can Cymru Project.
The New project is a continuation of the highly successful Dads Can project - funded by the Lottery. The project is a male support service which helps fathers and father figures overcome challenges such as low confidence, mental ill health, relationship breakdown, access to children and negative lifestyle choices. Dads Can Cymru will continue to operate across Monmouthshire, Newport and Blaenau Gwent utilising a coaching and mentoring approach through 1:2:1 and group work sessions, empowering dads to identify and resolve challenges they face.
Dads Can Cymru will continue to build on their existing network of support to dads and father figures where they can share, learn, explore and process emotional issues. Dads will also have the opportunity to volunteer in community environmental projects; such as dry stone walling, forest school landscaping and intergenerational work.
Dads Can Cymru Coordinator
Monmouthshire Housing Association
Nant Y Pia House,
Mamhilad Technology Park,