TELEPHONE THE SURGERY AS EARLY AS POSSIBLE ON THE DAY THAT YOU WISH TO BE SEEN
If you wish to make an appointment or request a home visit then you should call before 10am to avoid disappointment. Online appointments are available before 8.00am. Phone lines are manned from 8.00am and the earlier we receive a call the more chance of you gaining the appointment that you want with the doctor of your choice and it also allows us to plan the workload for the day which then improves the service that we can offer patients. The receptionist will ask you to explain, generally, what your health problem is so that they can help arrange an appointment with the appropriate clinician. It may be suggested that you see a nurse instead of a doctor. In these cases if a nurse feels that you also need to see a doctor then they have direct access to them.
We do have appointments available to pre-book (in advance) for patients who require this type of access. Please ask reception if you wish to organise a future Doctor appointment.
Our practice nurses are available to treat minor illnesses.
REQUESTING NON URGENT APPOINTMENTS VIA EMAIL
Patients can now contact the surgery via email to request NON-Urgent appointments at the surgery. A consent form with contact details will need to be completed first. This form is available at reception or can be downloaded from here. Once the form is received, the email address will be provided for you to contact us using this digital access.
Infrequent Doctors' Appointments
If you are making an appointment to see your doctor and it is some time since your last consultation or visit to one of our clinics, please tell us.
If you are between the ages of 16 - 75 years and it is three years since you last had a consultation or you are over 75 years of age and it is a year since you last had a consultation, please bring this to the attention of our receptionists who can then inform the doctor. The doctor may need to ask you some additional questions so that your medical records can be kept up to date and this might take a little longer than a normal appointment.
Click here for information about getting the most out of your appointment.
Getting started with Online Appointments
Before you can start booking appointment you must first register your details with us so that you can be provided with a unique login username and password.
Please come to the surgery and complete a registration form. Unfortunately, the new system does require everyone to complete a form whether you were using the online services prior to August 2013 or not.
More information about My Health Online:
Frequently Asked Questions
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery it has become necessary to implement the following policy:
If you repeatedly fail to attend appointments you may be removed from this practice list and will have to find an alternative doctor.