Mental Health support - NHS 111
If you or someone else is in immediate danger, call 999 now.
If you need urgent mental health support but it is not life-threatening, call 111 and choose Option 2.
Call NHS 111 Option 2What is NHS 111 Option 2?
NHS 111 Option 2 puts you in direct contact with a team of mental health professionals based in the health board.
The service is available for anyone with a mental health concern, or anyone who is worried about the mental health of a loved one.
NHS 111 Option 2 is available 24 hours a day, 7 days a week.
It offers triage, support or signposting as appropriate. It is free to call from a mobile, even if you have no credit, or from a landline.
Where can I get urgent help?
If you have already been given a crisis line number by a health professional, call that number.
If you are under the care of a mental health team and have a specific care plan that says who to contact when you need urgent care, follow your care plan.
You can call NHS Wales 111 and choose Option 2 if you or someone you know needs urgent mental health care, but it is not life-threatening.
Call NHS 111 Option 2NHS 111 Option 2 can help if:
- You have an existing mental health problem and your symptoms get worse
- You experience a mental health problem for the first time
- Someone has self-harmed but it does not appear to be life-threatening
- Someone is talking about wanting to self-harm
- A person shows signs of possible dementia
- A person is experiencing domestic violence or physical, sexual or emotional abuse