Our reception staff are fully trained members of the practice team.
They have a difficult job to do ensuring that the practice runs smoothly, emergencies are dealt with promptly and routine problems are seen at a time for all concerned.
If you are kept waiting or seem to be asked one or two irritating questions, they are carrying out the instructions of the doctors with the aim of judging the urgency of your request. Please try and give them as much information as possible it is given in strictest confidence.
We realise that occasionally because of the nature of your enquiry, you may like to speak to the receptionist away from the main desk. Please let her know she will be happy to help.